# CentrixDial

> CentrixDial is AI-powered contact centre software that combines AI voice automation, human-agent workflows, inbound and outbound call management and AI call analytics in one platform. Built and supported by CentrixPlus.

CentrixDial is built and supported by CentrixPlus (Centrix Plus Integrated Solution), based in Hawally, Kuwait. It works in English and Arabic.

## Features

- [AI Voice Agents](https://centrixdial.com/features/ai-voice-agents): Automate routine calls and escalate to people when needed.
- [AI & Human-Agent Switching](https://centrixdial.com/features/ai-human-agent-switching): You decide which calls AI handles and when a person takes over.
- [Inbound Calls, IVR & Routing](https://centrixdial.com/features/inbound-call-management): Phone menus, queues and in-groups that send each caller to the right place.
- [Outbound Dialler & Campaigns](https://centrixdial.com/features/outbound-dialler): Campaigns, call lists, callbacks and compliance controls.
- [AI Call Analytics](https://centrixdial.com/features/ai-call-analytics): Transcripts, summaries, sentiment and follow-ups from each analysed call.
- [Reporting & Live Wallboards](https://centrixdial.com/features/call-centre-reporting): Live dashboards, wallboards and agent performance.
- [Mobile Agent](https://centrixdial.com/features/mobile-agent): Agents take queue calls from their own phone.

## Integrations

- [CRM, Telephony & APIs](https://centrixdial.com/integrations): Connect CentrixDial to your CRM, trunks and business systems.
- [Odoo ERP & XBRL](https://centrixdial.com/integrations/odoo-erp-xbrl): Odoo ERP implementation and validated XBRL reports for Kuwait CMA iFSAH.
- [Karrix Delivery](https://centrixdial.com/integrations/karrix): Send orders to multiple delivery partners through one integration.

## Pages

- [Home](https://centrixdial.com): Overview of CentrixDial AI contact centre software.
- [AI Contact Centre Software](https://centrixdial.com/ai-contact-centre): The CentrixDial platform: AI voice agents, human agents, call management, AI call intelligence and deployment options.
- [Features](https://centrixdial.com/features): Every CentrixDial capability, with links to the detailed feature pages.
- [AI Voice Agents](https://centrixdial.com/features/ai-voice-agents): AI voice agents that answer routine calls and escalate to human agents with context.
- [AI & Human-Agent Switching](https://centrixdial.com/features/ai-human-agent-switching): Configure which calls AI handles and when calls move to human agents.
- [Inbound Call Management](https://centrixdial.com/features/inbound-call-management): Inbound call handling with a visual IVR builder, queues, in-groups and service-level reporting.
- [Outbound Dialler](https://centrixdial.com/features/outbound-dialler): Outbound campaigns, dialling modes, call lists, callbacks and compliance controls.
- [AI Call Analytics](https://centrixdial.com/features/ai-call-analytics): Call transcription, AI summaries, sentiment indicators, quality scores and follow-up actions.
- [Reporting & Wallboards](https://centrixdial.com/features/call-centre-reporting): Live dashboards, real-time wallboards, agent performance and scheduled reports.
- [Mobile Agent](https://centrixdial.com/features/mobile-agent): Agents take queue calls from their own phone on iOS and Android.
- [Cloud & On-Premises Deployment](https://centrixdial.com/deployment): Cloud and on-premises deployment options for CentrixDial.
- [Solutions](https://centrixdial.com/solutions): CentrixDial for BPOs, sales, customer support, financial services, telecoms, automotive and IT helpdesks.
- [BPO Contact Centres](https://centrixdial.com/solutions/bpo-contact-centres): Running multiple client campaigns for outsourced contact centres on CentrixDial.
- [Integrations](https://centrixdial.com/integrations): CRM, telephony and API integration, plus Odoo ERP and Karrix delivery.
- [Call Center Software in Kuwait](https://centrixdial.com/call-center-software-kuwait): CentrixDial for Kuwait call centers: Arabic and English call flows, support in Hawally, cloud or on-premises.
- [نظام كول سنتر](https://centrixdial.com/ar): CentrixDial in Arabic: AI call center system for companies in Kuwait.
- [Contact Center as a Service (CCaaS)](https://centrixdial.com/contact-center-as-a-service): Cloud-hosted CentrixDial with no PBX hardware and agent seats that scale, and how CCaaS compares with on-premises.
- [CentrixDial vs 3CX](https://centrixdial.com/centrixdial-vs-3cx): How CentrixDial compares with the 3CX phone system for call centers in Kuwait, and when 3CX is the better fit.
- [CentrixDial vs Avaya](https://centrixdial.com/centrixdial-vs-avaya): CentrixDial compared with Avaya for SME and mid-market call centers in Kuwait and the GCC.
- [CentrixDial vs Cisco](https://centrixdial.com/centrixdial-vs-cisco): CentrixDial compared with Cisco contact center for SME and mid-market call centers in Kuwait and the GCC.
- [CentrixDial vs Genesys](https://centrixdial.com/centrixdial-vs-genesys): CentrixDial compared with Genesys Cloud CX for SME and mid-market call centers in Kuwait and the GCC.
- [Call Center Software Dubai & UAE](https://centrixdial.com/call-center-software-dubai): CentrixDial for the UAE, Saudi Arabia and Qatar, delivered from the CentrixPlus office in Dubai.
- [Call Center Software Saudi Arabia](https://centrixdial.com/call-center-software-saudi-arabia): CentrixDial and Odoo ERP for Saudi businesses: Arabic and English call flows, ZATCA e-invoicing and 15% VAT.
- [Call Center Software Qatar](https://centrixdial.com/call-center-software-qatar): CentrixDial and Odoo ERP for Qatar businesses: Arabic and English call flows, project accounting and NAPS payments.
- [Call Center Software Bahrain](https://centrixdial.com/call-center-software-bahrain): CentrixDial and Odoo ERP for Bahrain businesses: Arabic and English call flows, NBR VAT and Benefit payments.
- [Call Center Software Oman](https://centrixdial.com/call-center-software-oman): CentrixDial and Odoo ERP for Oman businesses: Arabic and English call flows, 5% VAT and logistics-ready ERP.
- [About](https://centrixdial.com/about): The CentrixPlus team that builds and supports CentrixDial.
- [Book a Demo](https://centrixdial.com/book-a-demo): Request a personalised CentrixDial demonstration.
- [Contact](https://centrixdial.com/contact): Phone, WhatsApp, email and office address.

## Contact

- Book a demo: https://centrixdial.com/book-a-demo
- Phone: +965 2208 5405
- WhatsApp: +965 9406 9744 (https://wa.me/96594069744)
- Email: info@centrixplus.com
- Office: Sharifa Al Mulla Complex, Bin Khaldoun St, Floor 2, Office 4, Hawally, Kuwait
- LinkedIn: https://www.linkedin.com/company/centrixplus