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CentrixDial · built for human and AI collaboration
AI call center software for Kuwait and the GCC
Manage inbound and outbound calls, combine AI voice automation with human-agent support, and gain actionable insights from customer conversations with CentrixDial.
- AI & human agents
- Arabic & English
- Desk & mobile
Key capabilities
One call center platform for inbound, outbound and AI
Each capability has its own page with the workflow, use cases, limits and FAQs, so you can see exactly how it works.
AI Voice Agents
Automate routine calls and escalate to people when needed.
Inbound Calls, IVR & Routing
Phone menus, queues and in-groups that send each caller to the right place.
Outbound Dialler & Campaigns
Campaigns, call lists, callbacks and compliance controls.
AI Call Analytics
Transcripts, summaries, sentiment and follow-ups from each analysed call.
Reporting & Live Wallboards
Live dashboards, wallboards and agent performance.
Mobile Agent
Agents take queue calls from their own phone.
AI + human-agent workflow
AI voice agents in Arabic and English, with hand-over to human agents
CentrixDial lets AI voice agents take routine calls and hands everything else to your people, with context. You set the rules for each queue, campaign or time of day.
How switching works
- 01 AI handles routine calls Approved FAQs, status checks and enquiry collection
- 02 Complex enquiries are escalated By caller request, topic or AI limits
- 03 Human agents receive context Caller details and an AI summary on screen
- 04 Conversations are analysed Transcripts, sentiment and follow-ups in reports
Complete contact centre platform
IVR, auto dialer, call recording and reports in one system
- Call routing and IVR A visual IVR builder, language branches, queues and in-groups.
- Agent desktop and mobile The call rings with the lead already on screen, at the desk or on the agent’s phone.
- Campaign management Contact lists, dialling modes, callbacks and dispositions.
- Recordings and transcripts Every call recorded and searchable, with transcripts attached.
- AI insights Summaries, sentiment, ratings, topics and follow-up actions.
- Reporting and wallboards Live dashboards, wallboards and ranked agent performance.
- CRM and business integrations Connect your CRM, telephony and business systems.
How a call moves through CentrixDial
While the call is live
- 01 Customer Places the call
- 02 Phone menu Language, then department
- 03 AI or call router Answers, or holds the queue for the next free agent
- 04 Agent The call rings with the lead already on screen
After the call
- 01 Recording kept Stored and searchable
- 02 AI analysis Reads the transcript, scores it, writes follow-ups
- 03 Lead record Dispositioned, with recording and scores
- 04 Reports Dashboard, wallboard, scheduled email
Deployment
Cloud or on-premises call center software
Choose the deployment that fits your hosting, privacy and telephony requirements. We help you compare the options before you decide.
Compare deployment optionsOn-premises
Run CentrixDial on your own infrastructure when hosting, privacy or telephony requirements call for it.
Industry solutions
Call center software for BPOs, finance, telecom, retail and automotive
BPOs
Multiple client campaigns, separated data and per-client reporting.
Telecommunications
Billing, technical and retention queues with priority routing.
Financial services
Collections, recorded and attributed calls, controlled access.
Retail & e-commerce
Order enquiries, AI answering at peak times and delivery follow-up.
Automotive
Service bookings, sales follow-up and after-sales support.
IT support
First-line and specialist queues with full call history.
Why CentrixDial
A call center system that grows with your team
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Configurable AI and human-agent workflows
Decide which calls AI handles and when people take over.
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Complete call management
Inbound, outbound, IVR, queues and campaigns in one platform.
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AI-powered conversation analysis
Summaries, sentiment and follow-ups in Arabic and English.
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Deployment choice
Cloud or on-premises, depending on your requirements.
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Integration with your systems
CRM, telephony and business applications.
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Implementation and support
Setup, training and ongoing support from the team that builds it.
Integrations
CRM and Odoo integration for your call center
Connect CentrixDial to your CRM and telephony, and to other CentrixPlus products: Odoo ERP with XBRL reporting, and Karrix for delivery management.
FAQ
Call center software FAQs
What is CentrixDial?
CentrixDial is AI contact centre software. It combines AI voice agents, human-agent workflows, inbound and outbound call management, AI call analytics and live reporting in one platform.
Does CentrixDial support AI voice agents?
Yes. AI voice agents can answer routine calls within the scope you configure and escalate to human agents when needed.
Can AI calls be transferred to human agents?
Yes. Transfers can be triggered when the caller asks for a person, by topic, or when the AI reaches its limits. Where configured, the agent receives the conversation context.
Does CentrixDial support inbound and outbound calls?
Yes. Inbound IVR, queues and routing and outbound campaigns run on the same platform with the same agents and reporting.
Can CentrixDial analyse call recordings?
Yes. Every call is recorded and searchable, and any call can be analysed for a summary, sentiment, ratings, topics and follow-up actions, in Arabic and English.
Is on-premises deployment available?
CentrixDial can be deployed in the cloud or on-premises. We review your infrastructure and requirements before recommending an option.
Can CentrixDial integrate with existing telephony systems?
CentrixDial runs on your own numbers and trunks and connects to existing campaigns. We confirm integration details for your telephony during the demo.
How can I request a demonstration?
Book a demo online and tell us about your team size, deployment preference and whether you are interested in AI calling, human agents or both.
Ready to modernise your contact centre?
See how CentrixDial could support your contact centre with AI automation, human-agent collaboration and call intelligence, using your own campaigns and call flows.