Features
Every call center feature your floor needs, in one login
CentrixDial brings AI voice automation, human-agent workflows, inbound and outbound call management, call intelligence and live reporting together in one contact centre platform.
01
AI automation
Voice agents for routine calls, with configurable handover to people.
02
Call management
Inbound routing and outbound campaigns on one platform.
03
Call intelligence & reporting
Understand conversations and run the floor live.
04
Agents anywhere
The same queues and reporting from a phone.
Also included
The details that make it work every day.
- Visual IVR builder
- Lead management with custom fields
- Searchable call log
- Call recording
- Recording retention settings
- Inbound service levels
- Queue & wait analysis
- Campaign summaries
- Scheduled email reports
- Users, teams & roles
- Inbound groups & extensions
- Agent self-service phone status
- Arabic & English
Ready to modernise your contact centre?
See how CentrixDial could support your contact centre with AI automation, human-agent collaboration and call intelligence, using your own campaigns and call flows.