Deployment
Run CentrixDial in the cloud or on your own infrastructure. We help you choose based on your hosting, privacy, telephony and scaling requirements.
CentrixDial is hosted and maintained for you. Agents sign in from the office, from home or on their phone, and you avoid running servers yourself.
CentrixDial runs on infrastructure you control. Suited to organisations with specific hosting, data-handling or telephony integration requirements.
Prefer a fully hosted service with no servers to run? Read about contact center as a service (CCaaS) with CentrixDial.
Compare
A starting point for discussion. The right answer depends on your requirements, and we confirm details during the consultation.
| Consideration | Cloud | On-premises |
|---|---|---|
| Who runs the servers | We do | Your team, with our support |
| Time to start | Usually faster | Depends on infrastructure readiness |
| Where data is stored | Agreed hosting location | Your own environment |
| Telephony | Your numbers and SIP trunks | Integrates with on-site PBX and trunks |
| Scaling | Add capacity as you grow | Plan hardware capacity in advance |
| Best for | Most teams, remote and hybrid floors | Strict hosting or integration requirements |
Planning
We document where recordings, transcripts and lead data are stored, including backups, before you go live.
CentrixDial runs on your numbers and trunks. We review your carrier, PBX and call volumes during planning.
Role-based access keeps agents to their own data. Supervisors and administrators get the permissions you assign.
Concurrent calls, recording storage and AI analysis volume are planned against your expected growth.
FAQ
A cloud contact centre runs on hosted infrastructure accessed over the internet. The provider runs and maintains the servers, and agents can work from anywhere with a connection.
An on-premises contact centre runs on servers inside your own environment. You control the infrastructure, which can help with specific hosting, data-handling or integration requirements.
Yes, subject to a review of your infrastructure and requirements. We recommend the option that fits after a deployment consultation.
Talk to us about your plans during the consultation. Migration effort depends on your data, telephony and integrations.
Book a deployment consultation. We review your infrastructure, telephony and data requirements and recommend an option, with no obligation.
