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Managing multiple client campaigns
Run inbound and outbound campaigns for each client side by side, with their own lists, scripts, dispositions and schedules.
Solutions · BPO contact centres
BPO call center software for every client campaign
CentrixDial gives outsourced contact centres separate campaigns, controlled access, AI and human-agent handling, and client-ready reporting, without a separate system per client.
The BPO challenge: many clients, one floor.
Each client brings its own campaigns, contact lists, scripts, service levels and reporting expectations. Agents move between accounts, and clients want proof of what happened on their calls. Running that across separate tools wastes time and makes reporting hard to trust.
How CentrixDial helps
Built for multi-client operations.
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Separating client data and access
Role-based access keeps agents and supervisors to the campaigns and data they are assigned to.
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Allocating agents to client accounts
Assign agents to campaigns and in-groups per client, and move capacity between accounts as volumes change.
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Monitoring agent performance
Ranked production, talk, wait, pause and wrap-up time, with timeclock reconciliation for payroll.
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Analysing recordings and transcripts
Searchable recordings with AI summaries, sentiment and ratings, for client QA and coaching.
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Combining AI and human agents
Offer clients AI handling for routine calls with escalation to your agents, per campaign.
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Managing campaign outcomes
Dispositions, callbacks and campaign summaries that roll up into client-ready reports.
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Cloud or on-premises
Deploy in the cloud or on your own infrastructure, depending on client and hosting requirements.
Example workflow
A new client, from onboarding to reporting.
- 01 Client onboarded Campaign, IVR branch and in-groups created
- 02 Agents assigned Only to that client’s campaigns
- 03 Calls handled By AI, agents or both, per your agreement
- 04 Outcomes recorded Dispositions, recordings and AI analysis
- 05 Client reporting Scheduled reports per campaign
FAQ
BPO questions.
Can we keep each client’s data separate?
Yes. Campaigns, in-groups and role-based access let you restrict agents and supervisors to the clients they work on.
Can we send each client their own reports?
Yes. Campaign summaries and scheduled email reports can be set up per client campaign.
Can AI handle some client calls?
Yes, where configured. You can offer AI handling for routine calls on selected campaigns, with escalation to your agents.
Do agents need to be on site?
No. With Mobile Agent, agents can take queue calls from their own phone with the same reporting as on the floor.
Book a BPO-focused demo.
Bring two or three of your client campaigns. We will show how they would run side by side in CentrixDial, and what each client’s reporting would look like.