01
Customer information on screen
The call rings with the lead already on screen, so agents know who is calling before they answer.
Integrations
Call center CRM integration for the systems you already run
Connect contact centre workflows to your CRM, telephony and business applications, so calls, outcomes and AI insights end up where your teams work.
CRM, telephony & APIs
Calls and customer data, connected.
Integration options depend on what your systems support. We document the actual interfaces and data flows during implementation planning.
02
Automatic call logging
Every call is logged against the lead with its recording, disposition and timing.
03
Call outcomes and dispositions
Outcomes recorded in CentrixDial are available to the systems you connect.
04
Contact and lead management
Leads with custom fields, call lists and callbacks, kept in step with your CRM.
05
AI transcripts and summaries
Transcripts, summaries and follow-up actions attached to the customer interaction.
06
Telephony and SIP
CentrixDial runs on your own numbers, carriers and SIP trunks.
Also from CentrixPlus
Connected products for the rest of your operation.
CentrixDial is built by CentrixPlus. If your business also needs an ERP with regulatory reporting or delivery management, these products sit alongside it.
FAQ
Integration questions.
Can CentrixDial integrate with our CRM?
CentrixDial is designed to exchange lead, call and outcome data with business systems. We confirm the integration approach for your CRM during the demo, based on what it supports.
Can CentrixDial use our existing telephony?
Yes. It runs on your own numbers and trunks and connects to existing campaigns.
Do you offer APIs and webhooks?
Ask us about the interfaces available for your use case. We will share technical documentation as part of implementation planning.
Do we need Odoo or Karrix to use CentrixDial?
No. CentrixDial works on its own. Odoo and Karrix are separate CentrixPlus products you can add if they suit your operation.
Tell us what you need to connect.
Share your CRM, telephony and business systems. We will explain how CentrixDial would fit and what the integration would involve.