01
Campaign management
Create campaigns, load contact lists, assign agents and track dialable counts per campaign.
Outbound dialler & campaigns
Auto dialer and predictive dialer for outbound campaigns
Outbound campaigns that run themselves, within the rules. Load eligible contacts, choose a dialling mode, assign agents and watch outcomes live, with calling windows, opt-outs and drop-rate control built in.
What is outbound dialler software?
Outbound dialler software places calls from a contact list on behalf of agents, connects answered calls and records the outcome. It removes manual dialling and keeps campaigns moving.
CentrixDial manages the whole campaign: contact lists, agent assignment, dialling mode, callbacks, dispositions and reporting, with controls that help you stay within calling rules.
How it works
From contact list to measured outcome.
- 01 Create the campaign Goal, schedule and calling hours
- 02 Import eligible contacts After suppression and consent checks
- 03 Assign agents Desk or mobile agents
- 04 Dial In the mode you choose
- 05 Disposition & callback Outcome recorded, follow-up scheduled
- 06 Measure Contact rate, outcomes and agent production
Capabilities
What you can do
02
Retry and hopper rules
Control which leads are dialled next, how often and when they are retried.
03
Dispositions and callbacks
Agents record outcomes with your disposition codes and schedule callbacks that come back to them when due.
04
Assigned call lists
Due, overdue and done, with context on each lead and one tap to dial, on desk or mobile.
05
Lead management with custom fields
Add fields such as civil ID or region without a schema change, then filter and report on them.
06
Campaign analytics
Campaign summaries, outcome mix, ranked agent production and revenue booked per agent, live.
Dialling modes
Pick the right mode for each campaign.
Choose per campaign, based on volume, call value and the abandonment limits that apply to you.
| Mode | How it works | Best for |
|---|---|---|
| Manual | The agent chooses the number and dials. | Small teams, high-value accounts |
| Preview | The agent sees the lead first, then places the call. | Complex sales, account management |
| Progressive | The system dials the next lead as soon as an agent is free. | Steady campaigns, low abandonment |
| Predictive | The system dials ahead based on expected answer rates and agent availability. | High-volume campaigns with a drop-rate cap |
Compliance controls
Controls that support responsible calling.
For UK customers, outbound workflows should be designed around PECR, TPS/CTPS and data-protection requirements. Other markets have their own rules, and the same controls apply.
-
Permitted calling times
Set calling windows per campaign so leads are only dialled when you are allowed to call.
-
Opt-outs and suppression
Mark do-not-call requests and screen lists against the suppression lists that apply to you.
-
Drop-rate control
Abandoned-call rate is checked against your cap on every poll, keeping predictive campaigns within limits.
-
Auditable records
Every call is recorded and attributed to an agent and campaign, so you can show what happened.
Use cases
Where teams use it.
Sales floors
Outbound campaigns with hopper rules and dialable counts per campaign, with ranked agent production live.
Collections
Assigned call lists with due and overdue callbacks, and every call recorded for compliance.
Follow-up and renewals
Call back enquiries, renewals and lapsed customers from a scheduled list.
Good to know
Benefits and limits, stated plainly.
- Dialling modes available to you depend on your configuration and trunk capacity. We confirm the right mode for each campaign during setup.
- Predictive dialling is efficient but can drop calls. Keep the abandoned-call rate within the cap that applies to you.
- In the UK, outbound calling must follow PECR, TPS/CTPS screening and data-protection rules. CentrixDial gives you the controls, and your team stays responsible for how campaigns are run.
- AI-assisted outbound calling, such as follow-ups and lead qualification, depends on consent and on your configuration.
FAQ
Questions, answered.
What is the difference between predictive, progressive and preview dialling?
Preview shows the agent the lead before calling. Progressive dials one lead as soon as an agent is free. Predictive dials ahead of agent availability based on expected answer rates, which raises throughput but needs a drop-rate cap.
Can agents dial from their phone?
Yes. With Mobile Agent, agents work assigned call lists and dial from the same extension on their own phone.
Can we import our own contact lists?
Yes. Import eligible lists into a campaign, add custom fields and filter by them.
How do you help with compliance?
Calling windows, opt-out handling, suppression screening, drop-rate control and full call recording are available to support your compliance process.
Run your next campaign on CentrixDial.
See how CentrixDial could support your contact centre with AI automation, human-agent collaboration and call intelligence, using your own campaigns and call flows.