01
Shift setup in three steps
Campaign, then in-groups, then join the queue. Live waiting counts and service level show before they commit.
Mobile agent · iOS & Android
Mobile call center agent app for iOS and Android
The contact centre your agents carry. Agents sign in on their own phone, choose campaigns and in-groups, and take queue calls from anywhere, on the same extension and in the same reports.
What is a mobile contact centre agent app?
A mobile agent app lets contact centre agents sign in and take queue calls on their own smartphone, instead of only at a desk phone or softphone.
With CentrixDial Mobile Agent, agents pick a campaign and the in-groups they will cover, then join the queue. They use the same extension, the same queues and the same reporting as at the desk, so there is no separate system to reconcile.
How it works
On shift in under a minute.
- 01 Sign in On their own iOS or Android phone
- 02 Choose campaign With live waiting counts and service level
- 03 Choose in-groups By language and priority
- 04 Join the queue Status appears on the supervisor’s board
Capabilities
What you can do
02
Status they control
Ready, Busy, Pause or Offline from the phone, shown on the supervisor’s board immediately.
03
Their own numbers
Calls handled, revenue booked, average handle time against target, and missed calls as a share of calls offered.
04
Assigned call lists
Due, overdue and done, with context on each lead and scheduled callbacks. One tap to dial.
05
Dialpad and extension
Outbound calls from the same extension. PBX registration is visible, so IT tickets stop at the source.
06
Arabic and English queues
In-groups by language and priority, including VIP retention, billing, escalations and overflow.
Use cases
Where teams use it.
Remote and hybrid teams
Agents work the same queues from home with the same reporting as on the floor.
Field and branch staff
Specialists away from a desk can still take calls from a priority in-group.
Peak cover
Bring extra agents online quickly without provisioning more desk phones.
FAQ
Questions, answered.
Can agents work from home?
Yes. With Mobile Agent they sign in on their own phone, pick their campaign and in-groups, and take queue calls on the same extension as at the desk.
Do mobile calls appear in reports?
Yes. Every call taken on mobile appears in the call log, the recordings library and the agent’s performance report.
Which phones are supported?
Mobile Agent is available on iOS and Android.
See it with your own call flows.
See how CentrixDial could support your contact centre with AI automation, human-agent collaboration and call intelligence, using your own campaigns and call flows.