01
Live dashboards
Calls, answer rate, sales, average talk time and drop rate against the regulatory cap. Dial volume by hour, disposition mix and agent time split.
Reporting & wallboards
Real-time call center reporting and wallboards
The whole floor, live, on the desk and on the wall. Live dashboards for supervisors, wallboards for the room and ranked agent performance, all from the same data and the same login.
What is call centre reporting software?
Call centre reporting software shows what is happening on the floor now and how the day, week or campaign has gone, covering calls, queues, agents and outcomes.
CentrixDial gives supervisors live dashboards, puts the same data on a wallboard for the room, and ranks agent performance with a detailed breakdown of where every logged-in second went.
Capabilities
Everything you need to run the floor today.
02
Real-time wallboards
Fills one screen with no scrolling and is readable across a room. Breached queues and caps turn red and stay red until cleared. Normal, compact or ultra density.
03
Agent status and availability
Every logged-in agent with their live status and how long they have been in it.
04
Agent performance
Ranked production with a like-for-like attainment bar, plus talk, wait, pause and wrap-up time, with timeclock reconciliation for payroll.
05
Inbound and campaign reports
Inbound service levels, queue and wait analysis, per-menu-option IVR reports and campaign summaries.
06
Scheduled email reports
Send the reports each manager needs to their inbox on a schedule.
- Wallboard refresh, adjustable up to once a minute
- Every 3s
- Menus, queues and call analysis
- AR & EN
- Agents see themselves, supervisors see the floor
- Role-based
- Dashboards, wallboards, recordings and leads
- 1 login
Use cases
Where teams use it.
Floor supervisors
Spot a growing queue or a breached cap the moment it happens, not at the end of the day.
Operations managers
Compare campaigns, teams and periods, and get scheduled reports by email.
Agents
See their own numbers, including calls handled, revenue booked and handle time against target.
Good to know
Benefits and limits, stated plainly.
- Access depends on role. Agents only see their own numbers, and supervisors and managers see the floor.
- AI analysis reports appear for the calls you have analysed.
- Workforce management features such as forecasting and scheduling are not covered here. Ask us about your planning needs.
FAQ
Questions, answered.
Can we put CentrixDial on a TV on the wall?
Yes. The wallboard view fills one screen with no scrolling and refreshes every 3 seconds, or less often if you prefer.
Who sees what?
Access is role-based. Agents see only their own numbers. Supervisors and managers see the floor.
Can reports be emailed automatically?
Yes. Scheduled email reports send the views you choose to the people who need them.
See it with your own call flows.
See how CentrixDial could support your contact centre with AI automation, human-agent collaboration and call intelligence, using your own campaigns and call flows.