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CentrixDial

About CentrixDial

Call center software built and supported in Kuwait

A contact centre team discussing the live CentrixDial call dashboard in the office

Contact centre software from a team that stays. CentrixDial is built and supported by CentrixPlus, a technology team based in Kuwait. Many contact centre projects fail because of how the software is set up and whether people actually use it, rather than because of the software itself. So we study how your floor really works, configure CentrixDial around it, from phone menus and campaigns to AI call flows and wallboards, then train your team until it is part of their daily routine. CentrixPlus also delivers Odoo ERP with XBRL reporting and the Karrix delivery platform, which connect to CentrixDial when you need them.

Mission and vision

Mission

To give contact centres one platform where AI and human agents work together, built well, adopted fully and supported for years.

Vision

For every customer call to be answered by the right agent, AI or human, with the context to resolve it and the insight to improve the next one.

Principles

How we work.

01

Adoption is the finish line.

A project succeeds when your team opens the system every morning, so training and change management are built in from the start.

02

Straight, honest advice.

We recommend the right scope for your situation, even when that means a smaller one. No overselling.

03

Protect your investment.

Upgrade-safe customisations and integrations keep your systems working through future versions.

04

Local, responsive support.

We're based in Kuwait and work your hours in your languages, and you can always reach us.

Milestones

How we got here.

The people behind it

Engineers and consultants across telephony, AI, software and business systems. Delivery is in Arabic and English.

  1. CentrixPlus founded in Hawally, Kuwait

  2. Became an Official Odoo Silver Partner

  3. Launched CentrixDial (AI contact centre & mobile agent)

  4. Launched Agent Mobile

  5. Launched Karrix (delivery integration)

  6. Early provider of XBRL implementation for Odoo, ahead of the CMA iFSAH 2027 deadline

Office

Visit us

Sharifa Al Mulla Complex, Bin Khaldoun Street, Floor 2, Office 4, Hawally, Kuwait

We serve clients across Kuwait and the GCC.

Get directions

Careers

Build what runs the floor.

We're always looking for telephony engineers, AI and software developers, and support specialists who care whether the system actually gets used.

See open roles or email [email protected]