United Arab Emirates
Delivered directly from our Dubai office: implementation, support and account management on the ground.
Delivered from Dubai · UAE, Saudi Arabia, Qatar
Call center software in Dubai and the UAE
CentrixDial call center software for businesses in the UAE, Saudi Arabia and Qatar: IVR, predictive dialing, AI voice agents and Odoo integration, in the cloud or on your own servers. Delivered from our Dubai office by the team that has worked in Kuwait since 2013.
Regional coverage
One Dubai team, four markets
CentrixPlus has worked in Kuwait since 2013. Our Dubai office brings the same call center platform and delivery team to the rest of the region.
Saudi Arabia
Served from Dubai with Arabic-language support and awareness of Saudi business hours and working norms.
Qatar
Remote implementation and support from our Dubai team, on the same platform as our UAE clients.
Other GCC
Bahrain, Oman and neighboring markets served on a project basis. Get in touch to confirm fit.
Platform capabilities
What the platform handles
IP telephony and SIP trunks
CentrixDial runs on your own numbers, carriers and SIP trunks, with no legacy phone lines or per-country hardware to maintain.
IVR and call routing
Arabic and English phone menus, queues and in-groups route each caller by language, priority and agent availability.
Predictive and progressive dialing
Outbound dialing modes that keep agents talking instead of waiting for the next call to connect.
Live dashboards and wallboards
Real-time dashboards, wallboards, agent performance and scheduled reports.
AI voice agents and call analytics
AI voice agents answer routine calls and hand over to people, and AI call analytics adds transcripts, summaries and sentiment to recorded calls.
Odoo and CRM integration
Customer details on screen when a call rings and calls logged automatically, with Odoo integration from an Official Odoo Silver Partner.
Why CentrixPlus
Regional reach, not a reseller relationship
Our own platform
CentrixDial is built and maintained by our own team, so integration requests and support do not wait on a vendor overseas.
Working in the region since 2013
CentrixPlus has delivered projects from Kuwait since 2013, so the UAE gets an established team, not an untested newcomer.
Official Odoo Silver Partner
CentrixPlus implements Odoo too, so your call center and your Odoo system are connected by the team that set them up.
FAQ
Call center software in Dubai and the UAE: FAQs
Does CentrixPlus have an office in the UAE?
Yes. CentrixPlus operates from Dubai as well as its headquarters in Kuwait. The Dubai office covers UAE clients directly and supports clients in Saudi Arabia, Qatar and neighboring GCC markets.
Can you deliver call center projects in Saudi Arabia and Qatar from Dubai?
Yes. Implementation, configuration and ongoing support for Saudi Arabia and Qatar are delivered from our Dubai office, on the same platform we deploy in the UAE and Kuwait.
Which call center platform do you use for GCC clients?
CentrixDial, our own cloud and on-premises call center software. Where an office phone system fits better, we also deploy 3CX. CentrixDial covers IP telephony, IVR, predictive dialing, call recording, AI call analytics and Odoo integration.
Is Arabic support available across all GCC deployments?
Yes. Phone menus, queues, AI voice agents and call analytics work in Arabic and English, and our team delivers and supports projects in both languages.
Cloud or on-premises: which fits a UAE or Saudi deployment?
Cloud (CCaaS) deployments start faster and need no server hardware, which suits most SMEs. On-premises suits organizations with data residency or compliance requirements.
How many agents can the platform support?
CentrixDial runs a small support desk and a large contact center on the same platform. Tell us your team size and you get a written quote after a short scoping call.
Talk to our Dubai team.
Book a demo of CentrixDial with your own call flows, in Arabic or English.