Transcription
Recordings become searchable text attached to the call.
AI contact centre software
AI call center software that works with your human agents
Transform your contact centre with AI and human agents. CentrixDial combines AI-powered voice automation, human-agent workflows, intelligent call management and call analytics in one contact centre platform.
The CentrixDial platform
Your call centre on the desk, on the wall and in your agents’ hands.
CentrixDial brings together call management, AI voice agents, human agents, campaign operations, reporting and integrations, behind one login and one set of roles.
Supervisors watch calls, answer rate, sales and drop rate as they happen. The wallboard shows the same numbers across the room. Every call is recorded and searchable and can be analysed by AI. Agents can work the queue from their own phone.
If you are weighing CentrixDial against an enterprise suite, our CentrixDial vs Avaya comparison covers deployment, Arabic support and local delivery, with matching write-ups for Cisco contact center and Genesys Cloud CX.
AI and human-agent modes
AI when you need automation. Human agents when it matters.
Configure AI to handle supported interactions and transfer calls to human agents when callers need help or the AI reaches its limits.
-
AI first
AI voice agents answer routine calls and escalate the rest to people.
-
Human agents
Every call goes to a person, with AI analysis afterwards if you want it.
-
Blended
Different rules per queue, campaign or time of day, from one platform.
Call management
Inbound and outbound, on one platform.
Build the phone menu callers hear, route them by language and need, run outbound campaigns with the dialling mode that suits each one, and keep every call in one history.
- Inbound calls
- Outbound campaigns
- Visual IVR
- Queues & in-groups
- Routing
- Transfers
- Callbacks
- Call history
- Desk & mobile agents
AI call intelligence
Understand conversations at scale.
Every call is recorded and searchable. Analyse any call for a summary, sentiment, ratings for both sides, topics and complaints, in Arabic and English.
Summaries
Key points of each analysed call without replaying it.
Sentiment & ratings
Indicators for both sides, to prioritise review and coaching.
Follow-up actions
Written back onto the lead record automatically.
How it works
From your numbers to live in four steps.
-
Connect
We connect CentrixDial to your numbers, trunks and existing campaigns.
-
Configure
We build your phone menus, queues, in-groups, AI call flows, roles and wallboards around how your floor runs.
-
Go live
Agents sign in at the desk or on their phone, and calls flow through the same timed, recorded path.
-
Analyse
Dashboards, AI call analysis and scheduled reports show what happened and what to fix.
Deployment options
Cloud or on-premises.
Choose hosted cloud or your own infrastructure, depending on your hosting, privacy and telephony requirements.
Compare optionsIndustries served
Built for real contact centres.
- BPOs
- Telecommunications
- Financial services
- Retail
- Automotive
- Technical support
FAQ
Questions, answered.
Does CentrixDial replace our phone system?
No. It runs on your own numbers, trunks and campaigns and adds the call handling, AI, reporting and control layer on top.
Can we combine AI voice agents and human agents?
Yes. You configure which calls AI handles and when calls move to human agents, per queue, campaign or time window.
Who sees what?
Access depends on role. Agents see only their own numbers. Supervisors and managers see the floor.
Can we add our own lead fields?
Yes. Add fields such as civil ID or region with no schema change, then filter, group and report on them.
How long does setup take?
A basic call centre setup can be demoed in 5–7 days and go live in 2–3 weeks. Advanced setups with IVR, AI call flows and CRM integration typically go live in 1–2 months.
Book a personalised demonstration.
We walk through CentrixDial with your numbers, your campaigns and your agents, and show exactly which screens each role would see.
Scan to learn more