Arabic and English call flows
Phone menus, queues and in-groups have Arabic and English branches, and AI voice agents follow the same language choice.
Kuwait · Arabic & English
Call center software in Kuwait, in Arabic and English
CentrixDial is AI call center software built and supported by CentrixPlus in Hawally. Run inbound and outbound calls, AI voice agents and live reporting in Arabic and English, in the cloud or on your own servers.
Why CentrixDial
Why Kuwait call centers choose CentrixDial
Arabic call analytics
Transcripts, AI summaries, sentiment and follow-up actions work for calls in Arabic and English.
Support from Hawally
Our team is at Sharifa Al Mulla Complex, Bin Khaldoun St, Floor 2, Office 4, Hawally, Kuwait. Call +965 2208 5405 or WhatsApp +965 9406 9744.
Cloud or on-premises
Use hosted CentrixDial, or run it on servers you control when your hosting or data-handling rules require it.
Works with your CRM and Odoo
CentrixDial connects to CRM systems, telephony and business applications. CentrixPlus is an Official Odoo Silver Partner in Kuwait.
Agents at the desk or on mobile
Agents take queue calls at the desk or on their own iOS or Android phone, in the same campaigns and reports.
Beyond Kuwait, our team also delivers call center software in Dubai and the UAE and call center software in Saudi Arabia, and if you are choosing between a contact center platform and an office phone system, our CentrixDial vs 3CX comparison sets out where each one fits.
Features
Call center software features
AI Voice Agents
Automate routine calls and escalate to people when needed.
AI & Human-Agent Switching
You decide which calls AI handles and when a person takes over.
Inbound Calls, IVR & Routing
Phone menus, queues and in-groups that send each caller to the right place.
Outbound Dialler & Campaigns
Campaigns, call lists, callbacks and compliance controls.
AI Call Analytics
Transcripts, summaries, sentiment and follow-ups from each analysed call.
Reporting & Live Wallboards
Live dashboards, wallboards and agent performance.
Mobile Agent
Agents take queue calls from their own phone.
FAQ
Call center software in Kuwait: FAQs
Is CentrixDial available in Arabic?
Yes. Phone menus, queues, AI voice agents and AI call analytics support Arabic and English, and delivery and support are in both languages.
Can CentrixDial run on our own servers in Kuwait?
Yes. On-premises deployment is available, subject to a review of your infrastructure and requirements. Cloud hosting is also available.
Where is CentrixDial support based?
In Hawally, Kuwait, at Sharifa Al Mulla Complex, Bin Khaldoun St, Floor 2, Office 4, Hawally, Kuwait. Call +965 2208 5405 or WhatsApp +965 9406 9744.
Does CentrixDial work with our CRM or Odoo?
CentrixDial connects to CRM systems, telephony and business applications. CentrixPlus is an Official Odoo Silver Partner and implements Odoo ERP in Kuwait.
How can we see it working?
Book a demo. We walk through AI voice agents, IVR, the auto dialer and AI call analytics using your own call flows, in Arabic or English.
See CentrixDial with your own call flows.
Book a demo with our team in Kuwait, in Arabic or English.